These terms and conditions govern the relationship between the parties in the provision of our Services. These terms are provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used:

  1. Terms are Binding
  2. Acceptance
  3. Other terms that apply to you
  4. Pricing and Payment
  5. Cancellation or Change of Venue
  6. Re-scheduling of a Session
  7. Your undertakings
  8. Liability
  9. Force Majeure
  10. Intellectual Property
  11. Conflict of interest
  12. Confidentiality
  13. Data Security
  14. Governing Law and Dispute Resolution
  15. Assignment
  16. Non-compliance
  17. Severability
  18. Changes to these Terms
  19. Glossary


By engaging our Services, you agree to these terms and conditions and have objections to the following terms and conditions. If you do not agree to these terms, do not engage us for our services.


2.1.By engaging us to provide the Services, you are agreeing to the terms and conditions set out and they will form a binding contract between you and us.

2.2.Where you are a company, you will ensure your employees, partners, agents, contractors, subcontractors and any other person attending the Session on your behalf shall comply with these terms and conditions.

2.3.You may be required to create an account in our portal. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service.


These terms of use refer to the following additional terms and documents, which also apply to you:

  • any agreement with you for the provision of the Services.


4.1 We offer competitive fees to make investing in your happiness and wellbeing affordable and achievable. The fees charged for the services will be subject to the package selected. See our fee and pricing section for more information.   

4.2 Payment of the applicable fees for the services may be done in full or subject to the deposit and instalment plan as set out in our fee and pricing section or the agreement between the parties.

4.3 The applicable payment must be made, and receipt of such payment acknowledged by us, before any service is provided.

4.4 If such payment is insufficient or declined for any reason, we may refuse to provide the services or cancel the provision of the Services and no refunds will be given.

4.5 Where a payment instalment is overdue, such payment will be subject to a late payment charge of 5% of the specific instalment unless the instalment is in respect to a Session that has been re-scheduled in accordance with these Terms of which the instalment payment date will be adjusted accordingly. We will only provide the Services where the instalment plus the late payment charge have been paid in full.

4.6 The fees may be subject to value added tax, or any other taxes and duties which, if applicable, will be charged to you in addition to the fees.


5.1 If we are unable to attend any Session for any reason, we shall advise you of that fact as soon as reasonably practicable and we will look to re-arrange the Session within reasonable time.

5.2 There may be circumstances in which we need to postpone a Session or change the venue at which the Session is to be held and if we do, we shall advice you of this as soon as reasonable practicable.

5.3 We will not be responsible for any associated or incidental costs however so arising, such as travel, accommodation and/or loss of business (this is not an exhaustive list), in the event of us cancelling, re-scheduling or changing the venue of a Session.

5.4 We will not refund any money paid in respect to a session or service that has been cancelled by you. 


6.1 If you are unable to attend any Session you must give us at least 24 hours’ notice or within reasonable time and we will re-arrange the Session for you as reasonably practical. Any re-arranged Session must be booked within 4 weeks of the original cancelled Session. If the Session is not re-arranged within 4 weeks, then the Fee will remain payable in full and no refunds will be given.

6.2 If you fail to attend any Session and have not given prior notice of your non-attendance at least 24 hours’ notice then the Fee will remain payable in full and no refunds will be given.


7.1 You undertake that:

  • You are solely responsible for creating and implementing your own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the relationship.
  • You will communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in our Services.

7.2 you agree that we are not, and will not be, liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided to you.

7.3 You agree that you will not procure any services from any contractors directly without our involvement.

7.4 You acknowledge that the Services may involve comprehensive processes that may involve different areas of your life, including work, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues is exclusively your responsibility.


8.1 We do not make any commitment that the provision of our Services will meet any specific requirements you have and you are required to take reasonable steps to verify that each Session will meet your needs.

8.2 It is your responsibility to put the content of our Services to use for your benefit. We do not make any commitment to you that you will obtain any particular result from our Services or that you will obtain any particular qualification from our Services.

8.3 Whilst we endeavour to ensure that the information is correct, we do not warrant the accuracy and completeness of the Material.

8.4 Nothing in these terms and conditions shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.

8.5 Subject to clause 8.4 we shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement for loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data or information; loss of or damage to goodwill; and any indirect or consequential loss.

8.6 Subject to clause 6.4, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms shall be limited to the Fee for the Session.


If either party is unable to perform any or all of its contractual obligations under this Agreement because of any of the events set out below, then that party will be relieved of its obligations to continue to perform under this Agreement for so long as their fulfilment is prevented or delayed as a consequence of any such event: fire, explosion, flood, reduction or unavailability of power, riot, war, national emergency, act of God, malicious damage, theft, non-availability of material, destruction or damage of essential equipment, or any other act, omission, or state of affairs of a similar nature beyond the control of the party concerned.


10.1.You recognise that we will prepare and use Material in the delivery of the Services. You recognise the Intellectual Property Rights of us in the Material which rights will remain with us. You may not reproduce in any medium the Material without our prior written consent.

10.2.You may use the Material for your own business purposes only and may not reproduce, publish or deal with the Material in any way for any commercial use.

10.3. You may not photograph or video any Session without our prior consent.


11.1. A conflict of interest occurs when the provision of our Services to or relationship with you is compromised, or might be compromised, because of decisions or actions in relation to another client, colleague, him or herself, or some other third party.

11.2. When faced with a potential or actual conflict of interest, we shall evaluate the situation and we will manage the conflict by including, but not limited to, cancellation of any Session, re-scheduling any Session or terminating the provision of the Services to you.


12.1. You understand that that certain information of a confidential nature may be disclosed during the Sessions to include personal information, tools, processes, strategies, materials and other business trade secrets.

12.2. You will not intentionally disclose this confidential information to any third party or use the confidential information for my own benefit without specific approval by the person or entity making the disclosure of confidential information to me.


13.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and we shall not be liable for sharing your information to these categories.

13.2. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


14.1. These Terms shall be governed by and construed in accordance with the laws of the United Kingdom and Wales.

14.2. Where a dispute, controversy, claim or allegation of breach arises between us, we will in the first instance, attempt to resolve the dispute, controversy, claim or allegation of breach by entering into good faith negotiations. We shall meet to attempt, in good faith, to resolve the dispute by negotiation, either directly or through the assistance of such advisors as we may engage. If, within one (1) month, we do not reach agreement on the resolution of the dispute, the Parties agree to proceed to mediation and undertake to abide by the terms of any settlement reached.


15.1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 24 hours of us telling you about it and we will refund you any payments you have made in advance for the Service not provided.

15.2. We may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.


If you do not comply with these terms, and we do not take action right away, this does not mean that we are giving up any rights that we may have.


If it turns out that a particular term is not enforceable, this will not affect any other terms.


We may modify these terms or any additional terms that apply to our services to reflect any changes or any other relevant developments. You should look at the terms regularly. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are notified to you. However, changes addressing new Services or changes made for legal reasons will be effective immediately.


The following definitions and rules of interpretation in this clause 1 apply in these Terms and Conditions (unless the context requires otherwise).

“Fee”: the fee payable by you to us for the Services.

“Intellectual Property Rights”: patents, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how, trade secrets, Material and training methods, business models and details of business relationships) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

“Material”: all documents, papers, drawings, designs, photos, graphics, logos, software, and all other materials in whatever form, including but not limited to hard copy and electronic form, prepared by us for the Services.

“Services”: Life coaching and/or therapy and related services.

“Session”: one or more sessions with us in relation to the focus area of life coaching and therapy.

“You”: the client.

“We” or “us”: Renouvo.

The headings in these Terms are inserted for convenience only and shall not affect its construction.

Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

Unless the context otherwise requires, words in the singular shall include the plural and in the plural.