WHAT’S IN THESE TERMS?

 

RENOUVOO

 USER AGREEMENT

 

Welcome to Renouvoo, the pay-per-minute coaching and therapy platform that
connects you with dedicated practitioners.
We hope you enjoy using our site!
This User Agreement (‘Agreement’) sets out the terms and conditions between us for
use of this site  and our services and should be read in conjunction with our Privacy &
Cookie Policy, our current Table of Frees  and our Website User Policy & Disclaimer.
This Agreement is made between:
(1). RENOUVOO LTD, a company registered in England & Wales at Companies
House under Company Registration Number 11978598 of registered office
address Kemp House 152-160 City Road, London, United Kingdom, EC1V
2NX, its agents, staff and contractors (‘Renouvoo’); and,
(2). YOU – any person signing up to create an account, referred to as the “Client
User” or ‘you’, your’, and similar, in this Agreement.
By downloading and/or using this site, you, the Client User, acknowledge that you
have read this Agreement, which will apply to the relationship between the Parties
and that you agree to the terms of this Agreement. If you do not agree to the terms of
this Agreement, you should not use this site.
1. Definitions and Interpretation
1.1. In this Agreement, the following words shall have the following meanings:
‘Acceptable Usage Policy’ means the Acceptable Usage Policy in clause 10
of our Website User Policy & Disclaimer, and
which is incorporated into this Agreement;
‘Business Day’ a day (other than a Saturday, Sunday or public
holiday) when banks in the City of London are
open for business;
Client Payments’ means payments received by Renouvoo from
Users;
‘Default’ an event, occurrence or incident in which our
performance of any of our obligations under this
Agreement is prevented or delayed by any act or
omission by you, or there is failure by you to
perform any of your relevant obligations;
‘Device’ a PC or mobile electronic device using either
Android or iOS operating systems, or some other
device;
‘Effective Date’ means the date at which the Client User joins the
Website;
Fees’ means any fees and payments whatsoever
completed on the Website, including (without
limitation) Practitioner Fees;
‘Intellectual Property Rights’ means all patents, rights to inventions, utility
models, copyright and related rights, trademarks,
service marks, trade, business and domain names,
rights in goodwill or to sue for passing off, unfair
competition rights, rights in designs, rights in
computer software, database right, moral rights,
rights in confidential information (including
know-how and trade secrets) and any other
intellectual property rights, in each case whether
registered or unregistered and including all
applications for and renewals or extensions of
such rights, and all similar or equivalent rights or
forms of protection in any part of the world;
‘Party’ means a party to this Agreement;
‘Practitioner’ means an individual offering professional coaching
or therapy, or closely-related services, via the
Website;
‘Practitioner Fee’ means any fees and payments whatsoever to, or
due to, Practitioners;
‘Renouvoo Ltd’, ‘we’, ‘us’, ‘our’ refers to a limited company registered in England
& Wales at Companies House under Company
Registration Number 11978598 of registered office
address Kemp House 152-160 City Road, London,
United Kingdom, EC1V 2NX, its agents, staff and
contractors;
‘User’, ‘User’, ‘you’, ‘your’ means an individual using the Website, or
someone authorised to act on their behalf; and,
‘Website’ means our website at https://renouvoo.com/ or any
other domain under our control.
1.2. In this Agreement, the following rules of construction will apply:
1.2.1. clause and Schedule headings will not affect the interpretation of this
agreement;
1.2.2. the Schedules forms part of this agreement and will have effect as if
set out in full in the body of this agreement. Any reference to this
agreement includes the Schedules. References to clauses and the
Schedules are to the clauses and the Schedules of this agreement;
1.2.3. unless the context otherwise requires, words in the singular will include
the plural and in the plural will include the singular;
1.2.4. a person includes a natural person, corporate or unincorporated body
(whether or not having separate legal personality);
1.2.5. a reference to a party includes its personal representatives, successors
or permitted assigns;
1.2.6. unless the context otherwise requires, a reference to one gender will
include a reference to the other genders;
1.2.7. a reference to a statute or statutory provision is a reference to such
statute or statutory provision as amended or re-enacted. A reference to
a statute or statutory provision includes any subordinate legislation
made under that statute or statutory provision, as amended or
re-enacted;
1.2.8. any obligation on a party not to do something includes an obligation not
to allow that thing to be done;
1.2.9. any phrase introduced by the terms including, include, in particular or
any similar expression, will be construed as illustrative and will not limit
the sense of the words preceding those terms; and.
1.2.10. a reference to writing or written includes faxes but not e-mail.
The Parties have agreed to enter into this Agreement to regulate the services
provided by Renouvoo to its Client Users and agree as follows:
2. Commencement and Duration
2.1. The relationship between Renouvoo and Client Users is governed by this
Agreement, effective from the Effective Date.
2.2. We will provide the Website to you on the terms of this Agreement. If you do
not agree with this Agreement, you should not use the Website.
2.4. Any illustrations, descriptive matter or advertising issued by us, and any
descriptions or graphics contained in our promotional material (including,
among others things, any Website), are issued or published for the sole
purpose of giving an approximate idea of the products and services described
in them. They will not form part of this Agreement or have any contractual
force.
2.5. The terms of this Agreement apply to the exclusion of any other terms that the
Parties seek to impose or incorporate, or which are implied by trade, custom,
practice or course of dealing.
3. Joining Renouvoo and Building A Profile
3.1. Registration on the Website is free, subject to satisfactory verification of your
e-mail account. You will only be required to pay Fees when you engage a
Practitioner on the platform.
3.2. To engage Practitioners on the Website, you must first register and open a
user account on the Website. We will ask you to accept this Agreement during
the registration process. After you register, for security reasons we will first
send you an e-mail in which we ask you to verify the registration by clicking on
the “Confirm account” field. After you have clicked on this field, you will be
redirected to the Website, where we will finally confirm your registration.
3.3. When you register with us and open an account on the Website, we only
require from you basic personal information such as (this list being
non-exhaustive):
3.3.1. name;
3.3.2. date of birth
3.3.3. sex; and,
3.3.3. e-mail address.
We will also require you to select or add a skype name, which will not be
disclosed to any other User.
3.4. The Website will provide a range of functionalities and user privileges, among
which are the following:
3.4.1. Clients may search for and select from Practitioners, and may search
the Website based on their preferences, including the type of
Practitioner required and other relevant details;
3.4.2. an interactive dashboard within the Website will allow you to, among
other things:
3.4.2.1. create or modify your preferences;
3.4.2.2. customise aspects of your user experience, as we may
allow;
3.4.2.3. view your activity; and,
3.4.2.4. set and change privacy and notification settings.
and will display (among other things):
3.4.2.5. your payment history;
3.4.2.6. scheduling; and,
3.4.2.7. your reviews.
3.5. You will be able to change and update your password. There will be access
to online and/or telephone support in whatever form we decide in our
discretion.
4. Using Renouvoo
4.1. The Website offers Client Users access on its dedicated skype platform to life,
business, career and relationship coaches and therapists and practitioners in
closely-related fields, though we neither offer nor imply any warranty that the
Website will meet your particular requirements or that there will be
Practitioners are available to provide on-demand support in which they assist
Clients as and when contacted you or through pre-booked sessions, or both.
4.2. Client Users can pay for each consultation session on a pay-per-minute basis
or can credit their wallet with sufficient funds prior to a pre-booked
consultation. Practitioner Fees are displayed in each Practitioner’s profile on
our Website and may vary from time-to-time at the discretion of Practitioners.
4.3. Clients can view Practitioners’ profiles and service information. To request a
consultation session with a Practitioner, you should click on the relevant
button in their profile, which initiates contact. You and the Practitioner are
permitted to briefly message each other on the platform by text in order to
discuss your requirements. For the avoidance of doubt, there is no obligation
on a Practitioner to accept a request for a consultation.
4.4. If you and the Practitioner agree to proceed with the paid consultation there
and then, the Practitioner should activate this feature by clicking the relevant
button. A sum equal to the Practitioner Fee will be deducted from your
payment wallet at the pay-per-minute rate. If the balance in your wallet is
running low, you will be alerted and prompted to top-up your wallet. If the
balance in your wallet falls below the prevailing pay-per-minute fee rate, the
consultation will be immediately terminated.
4.5. If you and the Practitioner agree to book a consultation session that will
commence in the future, the Practitioner should confirm acceptance of your
booking request and you will then be prompted to pay the Fee, which we will
hold in escrow as your agent. You should then add the consultation session
manually to the schedule in your profile. For the abundance of clarity, the
booking confirmation we issue to both Users summarises the contractual
terms between Users and it is the responsibility of Users to negotiate between
them any additional contractual terms that they may consider appropriate or
necessary. In the event of any conflict or inconsistency between the booking
confirmation and this Agreement on the one hand, and on the other hand any
special contractual terms negotiated between the Users, the special
contractual terms shall take priority to the extent that this does not prejudice
Renouvoo.
4.6. After the session, and unless you request to the contrary, Renouvoo will add
the the Practitioner’s share of the Client Payment to the Practitioner’s wallet.
In the event a complaint or dispute is lodged with us by you, then clause 6.5
below will apply.
5. Your Wallet and Payments
5.1. Subject to clause 5.6 below, Client Users may withdraw all of the balance held
in their wallet at any time upon request to Renouvoo. If the request has been
approved, payments will then be processed via the third party payment
processor.
5.2. Client Users are reminded that Renouvoo reserves the right, without notice to
you, to terminate and delete your account, and refund and return to you using
whatever card or bank details you have provided to the third party payment
processor, any balance still held in your wallet, less any sums owed or
liabilities accrued to Renouvoo for any reason.
5.3. All Client Payments are received and withdrawn through our third party
payment processor. The Client User authorises Renouvoo to collect
payments owed by him/her from the indicated account of the Client User on
the third party payment platform.
5.4. Unless we notify you otherwise, Fees are inclusive of the VAT chargeable for
the time being at the current rate from time-to-time in force.
5.5. You will pay all amounts due to Renouvoo under this Agreement in full without
any deduction or withholding and you will not be entitled to assert any credit,
set-off or counterclaim against Renouvoo in order to justify withholding
payment of any such amount in whole or in part.
5.6. Payments by Client Users are selectively checked by Renouvoo for fraud
prevention purposes, and before those payments are released to the
Practitioner. Renouvoo aims to process these payments and credit funds to
the Practitioner as soon as reasonably possible and within a maximum of
thirty (30) days of the consultation session. Withdrawals by Client Users may
be restricted or limited at any time where Renouvoo is of the view (in its
discretion) that the Client User’s activity is excessive and not of a volume or
pattern, or both, that would be expected from a normal User.
5.7. If a User does not fulfil a due payment obligation to Renouvoo, Renouvoo will
have the right to block the User’s access to the Website temporarily until the
owed payment is received.
5.8. Late payments to Renouvoo shall attract penalty interest at the rate of eight
percent (8%) above the base lending rate of Barclays Bank plc. from
time-to-time in force.
5.9. In the event of late payment by the User, Renouvoo shall have the right to add
to the amount owed as a money debt any losses and required expenses (e.g.
cost of return debits), and reasonable professional legal fees and costs, and
other reasonable recovery costs and fees, which are incurred by Renouvoo.
6. Cancellations, Cooling Off Period and Refund
6.1. In the event of a cancellation by a Practitioner, the Client User’s wallet shall
be refunded in full.
6.2. A Client User may cancel a session by selecting this option in the Website
scheduler or profile. Provided cancellation is requested at least twenty-four
(24) hours prior to the agreed session, the Client will be entitled to a full
refund of the Client Payment into the Client User’s wallet. Where cancellation
is requested less than twenty-four (24) hours prior to the session, the Client
will not be entitled to a refund to the Client User’s wallet without the
Practitioner’s prior agreement.
6.3. A Client User may request to vary the time of a session by messaging the
Practitioner via the Website, and:
6.3.1. if the variation is agreed, both Users should update the scheduler
immediately from the Dashboard to reflect the new arrangements; or,
6.3.2. if the variation is not agreed and Users cannot otherwise agree on a
new session, then the Client’s request shall be treated as a
cancellation request and clauses 6.1 and 6.2 above shall apply.
6.4. In the event that a Practitioner manifestly or substantially fails to perform a
session to a reasonable level of competence or at all, the Client User shall be
entitled to a full refund to the Client User’s wallet.
6.5. Renouvoo encourages Client Users and Practitioners to resolve disputes and
disagreements amicably between themselves. In the event of a dispute
arising between the Client User and Practitioner that cannot be resolved
promptly, Renouvoo reserves the right to determine who should be entitled to
the relevant portion of the Client Payment under the terms of the relevant user
agreement. Our decision in this regard shall be entirely for the practical
purpose of determining who shall be the payment beneficiary, shall be
non-binding on the parties and shall not prevent either party from pursuing
litigation against the other party in regard to any contract that may exist
between the parties.
6.6. A Client User may, on written notice to Renouvoo, submit a request to cancel
a payment within fourteen (14) days of the relevant payment, in which case
Renouvoo will refund the relevant Client Payments, less a sum equal to the
value of the services that we reasonably believe the Client User has received
via the Website.
7. Reviews
7.1. Following the completion of a consultation, Client Users will be asked to
provide qualitative feedback and a rating for Practitioners and their services.
7.2. Reviews may be published on the Website in anonymised or pseudonymised
form, and should be completed honestly.
7.3. Renouvoo shall be under no obligation to publish any particular review at any
time or at all.
8. Your Warranties and Obligations
8.1. You warrant that:
8.1.1. you are 18 years of age or older, or (if under 18) you have the
consent of your parent or guardian to use the Website;
8.1.2. you are a human, and not a computer service or automated
“bot”;
8.1.3. you have provided accurate and valid information requested
during the registration process;
8.1.4. you will use the Website only for lawful purposes and will adhere
to the Acceptable Usage Policy; and,
8.1.5. during your use of the Website you will not create, transmit,
distribute, or store material that violates a trademark, copyright,
trade secret, or other intellectual property rights of others;
violates the privacy, publicity, or other personal rights of others;
impair the privacy of communications; generate obscene,
offensive, or inappropriate content; causes technical
disturbances to the Website, including, but not limited to,
introduction of viruses, worms, or other destructive mechanisms;
create or send verbal, physical, written or other abuse (including
threats of abuse or retribution) to any other User or Renouvoo
customer, employee, member, or officer.
8.2. All payments between Practitioner and Client must be through Renouvoo,
both for work referred on the Website and for any follow-on work between the
Users of any nature. Where additional or top-up payments are agreed
between the Users for the same session, the Users shall immediately notify
Renouvoo and the Practitioner shall be invoiced for our Fee accordingly. A
Practitioner may seek express written permission from Renouvoo to allow
payment by alternative means for a specific invoice or payment, or if the
Practitioner intends to issue proceedings or pursue legal action against the
Client.
8.3. Any attempt to circumvent Renouvoo, including (among other things) payment
outside of the Website, is to be regarded as a substantial material breach of
this Agreement unless the prior express written consent of Renouvoo has
been obtained. Any such unauthorised payment will lead to temporary and/ or
permanent suspension of the Client and/ or Practitioner’s account. The
Practitioner will be liable for any loss of business and other damages that
result from circumvention of the Website and any legal expenses that The
Practitioner may incur in recovering such payment. Without prejudice to any
other rights we may have, the Website reserve the right to access and deduct
from funds held in the Practitioner’s account in order to recover lost fees.
Moreover, Renouvoo will not mediate any disputes between the Practitioner
and the Client or be liable to either User’s loss of business as a result of
breach(es) of this clause. Users must report attempts or offers to make
payment outside of Renouvoo by other Users to Renouvoo immediately and
Renouvoo also reserves the right to monitor and read private messages for
the purpose of ensuring compliance with this clause 8.3
8.4. You must not breach any laws in your jurisdiction, including but not limited to
any copyright laws.
8.5. You are prohibited from violating, or attempting to violate, the security of the
Website.
8.6. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion
of the Website, use of the Website, or access to the Website without the
express written permission of Renouvoo.
8.7. You understand that Renouvoo uses third party vendors and hosting partners
to provide the necessary hardware, software, networking, storage, and other
technology required to run the Website. If your bandwidth usage on the
Website significantly exceeds the average bandwidth usage of the Website,
as determined by Renouvoo, we reserve the right to limit your bandwidth to
the Website average.
8.8. If the event of Default:
8.8.1. Renouvoo will, without limiting its other rights or remedies, have
the right to:
8.8.1.1. suspend your access to the Website until you
remedy the Default to the satisfaction of
Renouvoo; and,
8.8.1.2. to rely on the Default to relieve it from the
performance of any of its obligations to the extent
the Default prevents or delays Renouvoo’s
performance of any of its obligations;
8.8.2. Renouvoo will not be liable for any costs or losses sustained or
incurred by you arising directly or indirectly from Renouvoo’s
failure to perform, or delay in performing, any obligation; and,
8.8.3. you will reimburse Renouvoo on written demand for any costs or
losses sustained or incurred by Renouvoo arising directly or
indirectly from the Default.
9. Acknowledgements
9.1. You acknowledge and agree that:
9.1.1. Renouvoo neither offers nor implies any warranty as to the
suitability of the Website for your needs. We remind you that
every individual is different, Client Users will have varying needs
and requirements, and this Website is not tailored to the
particular needs of any specific Client User;
9.1.2. the information presented on or through the Website, including
advice and information that may be in Practitioner profiles, is
made available solely for general information purposes. We do
not warrant the accuracy, completeness or usefulness of this
information. Any reliance you place on such information is
strictly at your own risk. Nothing on this Website is intended to
be considered advice on which you should rely or intended to be
a remedy or solution for any particular issue or problem you may
have. We disclaim all liability and responsibility arising from any
reliance placed on such materials by you or any other visitor to
the Website, or by anyone who may be informed of any of its
contents;
9.1.3. in particular, you are not to rely on the information on our
Website or imparted to you by Practitioners as an alternative to
medical advice from a registered medical practitioner or other
professional healthcare provider;
9.1.4. you are solely responsible for your own physical, mental and
emotional well-being, and decisions, choices, actions and
results arising out of or resulting from the coaching or
therapeutic relationship, and for your sessions and interactions
with the Practitioner;
9.1.5. in order to enhance the Practitioner-Client relationship, you
understand the importance of communicating honestly and
openly and of ensuring you have sufficient time to participate
fully in any programme of coaching or therapy recommended to
you by a Practitioner;
9.1.6. coaching and therapy are a comprehensive process that may
involve different areas of your life, including work, finances,
health, relationships, education and recreation. You agree that
deciding how to handle these issues, incorporate coaching
principles into those areas and implementing choices is
exclusively your responsibility;
9.1.7. Renouvoo specifically makes no representations or warranties:
9.1.7.1. that the services of any Practitioner will be suitable
or adequate for you;
9.1.7.2. that using this Website will meet your personal
needs or goals;
9.1.7.3. regarding the results and outcomes of any advice
or information you receive from Practitioners,
should you choose to rely on it, and for the
avoidance of doubt, you will do so at your own risk
entirely.
9.1.8. we reserve the right to vary the privileges and restrictions
applicable to Client Users from time-to-time, which will be
notified to Client Users via a notice on the Website itself or by
e-mail to Client Users or using some equivalent method;
9.1.9. Renouvoo is a third party referral platform and not a provider of
professional coaching or therapy services of any kind, and all
contractual relations and arrangements concerning the provision
of such services are entirely a matter between you and the
Practitioner, Renouvoo is in no way responsible or liable for the
provision of such services, and you indemnify Renouvoo entirely
in respect of the financial consequences of any breach of
contract or breach of duty on the part of you or the Practitioner
in the provision or receipt of such services;
9.1.10. Renouvoo will act as the Practitoner’s commercial agent for the
purpose of collecting and holding in escrow the Client Payment,
the Website merely providing a means for concluding any
transaction between the Practitioner and the Client. Thus:
9.1.10.1. pursuant to clause 2(b) of Part 2 of the 2017 Payment
Services Regulations, Renouvoo is exempt from the
general requirement of the Financial Conduct Authority to
register its money processing services; and,
9.1.10.2. Renouvoo shall have a duty to return and refund the
Client Payments to the Client only to the extent, and
under the circumstances, specified in this Agreement;
9.1.11. use of the Website requires a Device and it is your responsibility
to ensure that you use or have access to a Device;
9.1.12. Renouvoo offers no warranty or assurance that your particular
Device will be compatible with the Website and it remains at all
times your responsibility to ensure compatibility and resolve any
technical issues that may arise in this regard;
9.1.13. it is your responsibility to configure your Device so that you are
able to receive notifications from us on whatever application or
browser you use for that purpose, including notification of
messages from us;
9.1.14. we are under no obligation to accept a request from you for
access to the Website or its features, which we may accept,
decline, suspend or withdraw at will, for any reason or no
reason.
9.2. Renouvoo reserves the right to:
9.2.1. make any changes to the Website which are necessary to
comply with any applicable law or regulation, or which in their
opinion do not materially affect the nature or quality of the
Website;
9.2.2. modify or remove parts of the Website at any time; and,
9.2.3. make changes to the Practitioners and other services and
functionalities available through the Website.
9.3. Renouvoo shall not be liable to you or to any third party for the adverse
financial consequences of any modification, price change, suspension or
discontinuance of the Website.
10. Account Registration and Linking
10.1. Each registration for the Website is for a single user only. Renouvoo does not
permit you to share your username and password with any other person.
Responsibility for the security of any passwords issued rests solely with you.
10.2. If you would like to link to the Website you may only do so on the basis that it
links to, but does not replicate, the Website and subject to the following
conditions:
10.2.1. you do not remove, distort or otherwise alter the size or
appearance of the Website name or logo;
10.2.2. you do not create a frame or any other browser or border
environment around the Website;
10.2.3. you do not in any way imply that Renouvoo is endorsing any
products or services other than our own;
10.2.4. you do not misrepresent your relationship with Renouvoo nor
present any other false information about Renouvoo;
10.2.5. you do not otherwise use the name Renouvoo or any
trademarks displayed on our Website, or any other services we
may provide, without the express written permission from
Renouvoo;
10.2.6. you do not link from a website that is not owned by you; and,
10.2.7. your website does not contain content that is distasteful,
offensive or controversial, infringes any intellectual property
rights or other rights of any other person or otherwise does not
comply with all applicable laws and regulations.
11. Intellectual Property Rights
11.1. As between Renouvoo and the Client User, all Intellectual Property Rights in
or arising out of or in connection with the Website will be owned by Renouvoo.
Subject to clause 11.2 below, Renouvoo licenses all such rights to the Client
User on a non-exclusive, worldwide basis to such extent as is necessary to
enable the User to make reasonable use of the Website. If this Agreement is
terminated, this licence will automatically terminate.
11.2. The Client User acknowledges that, in respect of any third party Intellectual
Property Rights, the Client User’s use of any such Intellectual Property Rights
is conditional on Renouvoo obtaining a written licence from the relevant
licensor on such terms as will entitle Renouvoo to license such rights to the
Client User.
11.3. The Client User hereby warrants that any data, information, images or other
content which it uploads to the Website will not infringe the Intellectual
Property Rights of any third party or otherwise not comply with all applicable
laws and regulations. The Client User will indemnify Renouvoo against all
liabilities, costs, expenses, damages and losses (including any direct, indirect
or consequential losses, loss of profit, loss of reputation and all interest,
penalties and legal and other professional costs and expenses) suffered or
incurred by Renouvoo arising out of or in connection with any breach by the
User of this clause 11.3.
12. Transmissions
12.1. Any material which the Client User uploads, transmits or posts to the Website
will be considered non-confidential and non-proprietary. Renouvoo will have
no obligations with respect to such material. Renouvoo and its designees will
be free to copy, disclose, distribute, incorporate and otherwise use such
material and all data, images, sounds, text and other things embodied therein
for any and all commercial or non-commercial purposes.
12.2. The Client User is prohibited from uploading, posting or transmitting to or from
the Website any material which is technically harmful (including, without
limitation, computer viruses, logic bombs, Trojan horses, worms, harmful
components, corrupted data or other malicious software or harmful data).
13. Confidentiality
13.1. A Party (Receiving Party) will keep in strict confidence all technical or
commercial know-how, processes or initiatives which are of a confidential
nature and have been disclosed to the Receiving Party by the other Party
(Disclosing Party), its employees, agents or subcontractors, and any other
confidential information concerning the Disclosing Party’s business or its
products or its services which the Receiving Party may obtain.
13.2. The Receiving Party will restrict disclosure of such confidential information to
such of its employees, agents or subcontractors as need to know it for the
purpose of discharging the Receiving Party’s obligations under this
agreement, and will ensure that such employees, agents or subcontractors
are subject to obligations of confidentiality corresponding to those which bind
the Receiving Party.
13.3. This clause 13 will survive termination of this Agreement.
14. Disclaimer
14.1. Renouvoo is not responsible for any incorrect or inaccurate content posted on
the Website. The Website may be temporarily unavailable from time-to-time
for maintenance or other reasons. Renouvoo assumes no responsibility for
any error, omission, interruption, deletion, defect, delay in operation or
transmission, communications line failure, theft or destruction or unauthorized
access to, or alteration of, user communications. Renouvoo is not responsible
for any problems or technical malfunction of any telephone network or lines,
computer online systems, servers or providers, computer equipment,
software, failure of email or players on account of technical problems or traffic
congestion on the Website, including injury or damage to users or to any other
person’s computer related to or resulting from use of the Website.
14.2. Renouvoo does not warrant that (i). the Website will meet your specific
requirements, (ii). the Website will be uninterrupted, timely, secure, or
error-free, (iii). the results that may be obtained from the use of the service will
be accurate or reliable, (iv). the quality of any products, services, information,
or other material purchased or obtained by you through the service will meet
your expectations, and (v). any errors in the Website will be corrected. The
Website is provided “as-is” and Renouvoo disclaims all warranties, whether
expressed or implied, including without limitation implied warranties of title,
merchantability, fitness for a particular purpose or non-infringement.
Renouvoo cannot guarantee and does not promise specific results from use
of the Website. Except in jurisdictions where such provisions are restricted, in
no event will Renouvoo or any of Renouvoo’s business associates (which for
the purposes of these terms will include suppliers, advertisers, referrers, etc.)
be liable to your or any third person for any indirect, consequential,
exemplary, incidental, special or punitive damages, including also lost profits
arising your use of the Website, even if Renouvoo has been advised of the
possibility of such damages.
15. Limitation of Liability
15.1. Nothing in this Agreement will limit or exclude Renouvoo’s liability for:
15.1.1. death or personal injury caused by its negligence or the
negligence of its employees, agents or subcontractors; or,
15.1.2. fraud or fraudulent misrepresentation.
15.2. Subject to clause 15.1 above:
15.2.1. Renouvoo will under no circumstances whatsoever be liable to
the Client User, whether in contract, tort (including negligence),
breach of statutory duty, or otherwise, for any loss of profit, loss
of sales or business, loss of agreements or contracts, loss of or
damage to goodwill, loss of use or corruption of software, data
or information or any indirect or consequential loss arising under
or in connection with this agreement;
15.2.2. Renouvoo will under no circumstances be liable if for any reason
the Website is unavailable at any time or for any period. Access
to the Website may be suspended temporarily and without
notice in the case of system failure, maintenance or repair or for
reasons beyond Renouvoo’s control; and,
15.2.3. Renouvoo’s total liability to the Client User in respect of all other
losses arising under or in connection with this Agreement,
whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, will in no circumstances exceed the
lower of ONE HUNDRED POUNDS (£100) or the total of the
Fees paid or payable by the Client User in regard to the matter
in dispute.
15.3. Renouvoo will use reasonable endeavours to ensure that the information or
materials contained on the Website are accurate and complete. Renouvoo
reserves the right to make such changes or updates to the material or
processes on the Website as it deems necessary from time to time. The
Website is provided “as is”, without any conditions, warranties or other terms
of any kind. Accordingly, to the maximum extent permitted by law, Renouvoo
provides the Website on the basis that Renouvoo excludes all
representations, warranties, conditions and other terms (including, without
limitation, the conditions implied by law of satisfactory quality, fitness for
purpose and the use of reasonable care and skill) which, but for this legal
notice, might have effect in relation to the Website.
15.4. This clause 15 will survive termination of this Agreement.
16. Indemnity
You agree to indemnify and hold Renouvoo, its subsidiaries, affiliates, officers,
agents, and other partners and employees, harmless from any loss, liability, claim, or
demand, including reasonable legal fees, made by any third party due to or arising
out of your use of the Website in breach of this Agreement or your breach of any law
or the rights of a third party.
17. Customer Data
17.1. The Parties acknowledge that with regards to their relationship and all the
data, including but not limited to customer data, Renouvoo is the Data
Controller and Data Processor, such meaning been given to them under the
Data Protection Act 1988.
17.2. Renouvoo agrees that:
17.2.1. Renouvoo will not use any data collected through the Website
for any purpose other than proper functioning of the Website;
17.2.2. Renouvoo, in their capacity as Data Processor, shall comply
with all data protection legislation and take all appropriate
technical and organisational measures to protect the personal
data against any unauthorised or unlawful processing of the
data; and,
17.2.3. Renouvoo will take all reasonable steps to ensure that no
personal data is published, disclosed, divulged or transferred to
any third party or is agents or contractors, without the prior
consent of Users.
17.3. Renouvoo will retain your data for as long as is necessary, and for a period of
up to six (6) years following closure or termination of your account. We may:
17.3.1. share your customer data with third party service providers for
the purpose of the Website, including (among other things)
provision of the platform itself, payment processing, account
administration and informing you about our services in the
future;
17.3.2. use cookies in the Website, and you may also have the option of
activating and de-activating (as the case may be) cookies
through your browser.
17.4. This clause 17 shall survive the termination or expiry of this Agreement.
18. Cancelling Your Account
18.1. Accounts can be cancelled on the Website by a User at any time by
completing the cancellation process. This will mean:
18.1.1. your account will be deactivated and can no longer be
accessed;
18.1.2. your account will no longer be charged and any balance in your
wallet will be refunded pursuant to clause 5.2 above;
18.1.3. all of your rights granted under this Agreement, will immediately
come to an end; and,
18.1.4. all of your data and content may be deleted from our systems
(on request).
18.2. We provide no guarantee that your content can be recovered once your
account is cancelled. We are not liable for any loss or damage following, or as
a result of, cancellation of your account, and it is your responsibility to ensure
that any content or data which you require is backed-up or replicated before
cancellation.
19. Termination
19.1. You or Renouvoo may terminate your right to use the Website at any time, for
any reason or no reason.. On termination, any balance held in your wallet will
be refunded to you in accordance with clause 5.2 above.
19.2. Without limiting its other rights or remedies, each Party may terminate this
Agreement with immediate effect by giving written notice to the other Party if:
19.2.1. the other Party commits a material breach of this Agreement
and (if such a breach is remediable) fails to remedy that breach
within seven (7) days of that Party being notified in writing of the
breach;
19.2.2. the other Party suspends, or threatens to suspend, payment of
its debts or is unable to pay its debts as they fall due or admits
inability to pay its debts or (being a company) is deemed unable
to pay its debts within the meaning of section 123 of the
Insolvency Act 1986 or (being an individual) is deemed either
unable to pay its debts or as having no reasonable prospect of
so doing, in either case, within the meaning of section 268 of the
Insolvency Act 1986 or (being a partnership) has any partner to
whom any of the foregoing apply;
19.2.3. the other Party commences negotiations with all or any class of
its creditors with a view to rescheduling any of its debts, or
makes a proposal for or enters into any compromise or
arrangement with its creditors other than (where a company) for
the sole purpose of a scheme for a solvent amalgamation of that
other Party with one or more other companies or the solvent
reconstruction of that other Party;
19.2.4. a petition is filed, a notice is given, a resolution is passed, or an
order is made, for or in connection with the winding up of that
other Party (being a company) other than for the sole purpose of
a scheme for a solvent amalgamation of that other party with
one or more other companies or the solvent reconstruction of
that other Party;
19.2.5. the other Party (being an individual) is the subject of a
bankruptcy petition or order;
19.2.6. a creditor or encumbrancer of the other Party attaches or takes
possession of, or a distress, execution, sequestration or other
such process is levied or enforced on or sued against, the whole
or any part of its assets and such attachment or process is not
discharged within fourteen (14) days;
19.2.7. an application is made to court, or an order is made, for the
appointment of an administrator or if a notice of intention to
appoint an administrator is given or if an administrator is
appointed over the other Party (being a company);
19.2.8. a floating charge holder over the assets of that other Party
(being a company) has become entitled to appoint or has
appointed an administrative receiver;
19.2.9. a person becomes entitled to appoint a receiver over the assets
of the other Party or a receiver is appointed over the assets of
the other Party;
19.2.10. any event occurs or proceeding is taken with respect to the
other Party in any jurisdiction to which it is subject that has an
effect equivalent or similar to any of the events mentioned in
clause 19.2.2 to clause 19.2.8 (inclusive);
19.2.11. the other Party suspends or ceases, or threatens to suspend or
cease, to carry on all or a substantial part of its business; or,
19.2.12. the other Party (being an individual) dies or, by reason of illness
or incapacity (whether mental or physical), is incapable of
managing his own affairs or becomes a patient under any
mental health legislation.
19.2. Without limiting its other rights or remedies, Renouvoo will have the right to
suspend access to the Website under this Agreement or any other agreement
between the Parties if the User becomes subject to any of the events listed in
clause 19.2.2 to clause 19.2.8, or Renouvoo reasonably believes that the
User is about to become subject to any of them, or if the User fails to pay any
amount due under this Agreement on the due date for payment.
20. Consequences of Termination
On termination of this Agreement for any reason:
20.1. with the exception of clause 20.2 below, the accrued rights, remedies,
obligations and liabilities of the Parties as at expiry or termination will not be
affected, including the right to claim damages in respect of any breach of this
agreement which existed at or before the date of termination or expiry; and,
20.2. clauses which expressly or by implication have effect after termination will not
merge and will continue in full force and effect.
21. Force Majeure
21.1. For the purposes of this agreement, Force Majeure Event means an event
beyond the reasonable control of Renouvoo, including but not limited to
strikes, lock-outs or other industrial disputes (whether involving the workforce
of Renouvoo or any other party), failure of a utility service or transport
network, act of God, war, riot, civil commotion, malicious damage, compliance
with any law or governmental order, rule, regulation or direction, accident,
breakdown of plant or machinery, fire, flood, storm or default of Renouvoo or
subcontractors.
21.2. Renouvoo will not be liable to the User as a result of any delay or failure to
perform its obligations under this Agreement as a result of a Force Majeure
Event.
21.3. If the Force Majeure Event prevents Renouvoo from providing access to the
Website for more than eight (8) weeks, Renouvoo will, without limiting its
other rights or remedies, have the right to terminate this Agreement
immediately by giving written notice to the User.
22. General Provisions
22.1. Assignment and Subcontracting.
22.1.1. Renouvoo may at any time assign, transfer, charge, subcontract
or deal in any other manner with all or any of its rights under the
Agreement and may subcontract or delegate in any manner any
or all of its obligations under the Agreement to any third party or
agent.
22.1.2. The User will not, without the prior written consent of Renouvoo,
assign, transfer, charge, subcontract or deal in any other
manner with all or any of its rights or obligations under the
Agreement.
22.2. Notices.
22.2.1. Renouvoo may serve notices on you by e-mail to the e-mail address
you specify when registering with us. You will be deemed to have
been served with a notice by e-mail thirty (30) minutes after the e-mail
is sent to you provided we have not received an error message or other
indication of non-transmission. Renouvoo may also serve notices on
you using the methods set out in the remainder of this clause 22.2.
22.2.2. Any notice or other communication required to be given by you to us
under or in connection with this Agreement will be in writing and will be
delivered to us personally or sent by prepaid first-class post, recorded
delivery or by commercial courier, at the address given at the head of
this Agreement. We may also decide, in our discretion, to serve notice
on you in the same manner.
22.2.3. Any notice or other communication served in accordance with
sub-clause 22.2.2. above will be deemed to have been duly received if
delivered personally, when left at the address referred to above or, if
sent by pre-paid first-class post or recorded delivery, at 9.00 am on the
second Business Day after posting, or if delivered by commercial
courier, on the date and at the time that the courier’s delivery receipt is
signed.
22.3. Waiver.
A waiver of any right under this Agreement is only effective if it is in writing and will
not be deemed to be a waiver of any subsequent breach or default. No failure or
delay by a Party in exercising any right or remedy under the agreement or by law will
constitute a waiver of that or any other right or remedy, nor preclude or restrict its
further exercise. No single or partial exercise of such right or remedy will preclude or
restrict the further exercise of that or any other right or remedy.
22.4. Severance.
22.4.1. If a court or any other competent authority finds that any provision of
this agreement (or part of any provision) is invalid, illegal or
unenforceable, that provision or part-provision will, to the extent
required, be deemed deleted, and the validity and enforceability of the
other provisions of this Agreement will not be affected.
22.4.2. If any invalid, unenforceable or illegal provision of this Agreement
would be valid, enforceable and legal if some part of it were deleted,
the provision will apply with the minimum modification necessary to
make it legal, valid and enforceable.
22.5. Changes to this Agreement.
Renouvoo reserves the right to revise and amend this Agreement from time-totime to reflect changes in market conditions affecting our business, changes in
technology, changes in payment methods, changes on the Website or other services
offered, changes in relevant laws and regulatory requirements and changes in our
system’s capabilities. Your continued use of the Website will be taken as a tacit
indication of your consent to such changes, so please review our terms regularly.
22.6. No Partnership or Agency.
Nothing in this Agreement is intended to, or will be deemed to, constitute a
partnership or joint venture of any kind between any of the Parties, nor constitute any
Party the agent of another Party for any purpose. No Party will have authority to act
as agent for, or to bind, the other Party in any way.
22.7. Entire Agreement.
This Agreement constitutes the entire agreement between the Parties and
supersede and extinguish all previous agreements, promises, assurances,
warranties, representations and understandings between them, whether written or
oral, relating to its subject matter. Each Party agrees that it will have no remedies in
respect of any statement, representation, assurance or warranty (whether made
innocently or negligently) that is not set out in this Agreement. Each Party agrees
that it will have no claim for innocent or negligent misrepresentation based on any
statement in this Agreement.
22.8. Third Parties.
A person who is not a party to this Agreement will not have any rights under or in
connection with it.
22.9. Rights and Remedies.
The rights and remedies provided under this Agreement are in addition to, and not
exclusive of, any rights or remedies provided by law.
22.10. Variation.
Except as set out in this Agreement, any variation, including the introduction of any
additional terms and conditions to this Agreement, will only be binding when agreed
in writing and signed by Renouvoo.
22.11. Electronic Signature.
This Agreement may be signed electronically by the Parties.
22.12. Governing Law and Jurisdiction.
This Agreement, and any dispute or claim arising out of or in connection with it or its
subject matter or formation (including non-contractual disputes or claims), will be
governed by, and construed in accordance with English law, and the Parties
irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

RENOUVOO
WEBSITE USER POLICY & DISCLAIMER

 

 

BACKGROUND:

 

This Website User Policy & Disclaimer (‘terms’), together with any and all other

documents referred to herein, set out the terms of use under which you may use this
website https://renouvoo.com/ (“Our Site”). Please read these terms carefully and
ensure that you understand them.
Your agreement to comply with and be bound by these terms is deemed to
occur upon your first use of Our Site. If you do not agree to comply with and be
bound by these terms, you must stop using Our Site immediately.
1. Definitions and Interpretation
In these terms, unless the context otherwise requires, the following
expressions have the following meanings:
“Content” means any and all text, images, audio, video, scripts, code,
software, databases and any other form of information
capable of being stored on a computer that appears on, or
forms part of, Our Site; and,
“We/Us/Our” RENOUVOO LTD, a company registered in England & Wales at
Companies House under Company Registration Number
11978598 of registered office address Kemp House 152-160
City Road, London, United Kingdom, EC1V 2NX.
2. Information About Us
Our Site, https://renouvoo.com/, owned and operated by RENOUVOO LTD, a
company registered in England & Wales at Companies House under Company
Registration Number 11978598 of registered office address Kemp House 152-160
City Road, London, United Kingdom, EC1V 2NX.
.
3. Access to Our Site
3.1. Access to Our Site is free of charge.
3.2. It is your responsibility to make any and all arrangements necessary in order
to access Our Site.
3.3. Access to Our Site is provided “as is” and on an “as available” basis. We may
alter, suspend or discontinue Our Site (or any part of it) at any time and
without notice. We will not be liable to you in any way if Our Site (or any part
of it) is unavailable at any time and for any period.
4. Intellectual Property Rights
4.1. All Content included on Our Site and the copyright and other intellectual
property rights subsisting in that Content, unless specifically labelled
otherwise, belongs to or has been licensed by Us. All Content is protected by
applicable United Kingdom and international intellectual property laws and
treaties.
4.2. Subject to sub-clauses 4.3 and 4.6 you may not reproduce, copy, distribute,
sell, rent, sub-licence, store, or in any other manner re-use Content from Our
Site unless given express written permission to do so by Us.
4.3. You may:
4.3.1. Access, view and use Our Site in a web browser (including any web
browsing capability built into other types of software or app);
4.3.2. Download Our Site (or any part of it) for caching;
4.4. Our status as the owner and author of the Content on Our Site (or that of
identified licensors, as appropriate) must always be acknowledged.
4.5. You may not use any Content saved or downloaded from Our Site for
commercial purposes without first obtaining a licence from Us (or our
licensors, as appropriate) to do so. This does not prohibit the normal access,
viewing and use of Our Site for general information purposes whether by
business users or consumers.
4.6. Nothing in these Terms and Conditions limits or excludes the provisions of
Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in
Relation to Copyright Works’, covering in particular the making of temporary
copies; research and private study; the making of copies for text and data
analysis for non-commercial research; criticism, review, quotation and news
reporting; caricature, parody or pastiche; and the incidental inclusion of
copyright material.
5. Links to Our Site
5.1. You may link to Our Site provided that:
5.1.1. You do so in a fair and legal manner;
5.1.2. You do not do so in a manner that suggests any form of association,
endorsement or approval on Our part where none exists;
5.1.3. You do not use any logos or trade marks displayed on Our Site without
Our express written permission; and,
5.1.4. You do not do so in a way that is calculated to damage Our reputation
or to take unfair advantage of it.
5.2. You may link to any page of Our Site.
5.3. Framing or embedding of Our Site on other websites is not permitted without
Our express written permission. Please contact Us for further information.
5.4. You may not link to Our Site from any other site the main content of which
contains material that:
5.4.1. is sexually explicit;
5.4.2. is obscene, deliberately offensive, hateful or otherwise inflammatory;
5.4.3. promotes violence;
5.4.4. promotes or assists in any form of unlawful activity;
5.4.5. discriminates against, or is in any way defamatory of, any person,
group or class of persons, race, sex, religion, nationality, disability,
sexual orientation, or age;
5.4.6. is intended or is otherwise likely to threaten, harass, annoy, alarm,
inconvenience, upset, or embarrass another person;
5.4.7. is calculated or is otherwise likely to deceive another person;
5.4.8. is intended or otherwise likely to infringe (or threaten to infringe)
another person’s right to privacy;
5.4.9. misleadingly impersonates any person or otherwise misrepresents the
identity or affiliation of a particular person in a way that is calculated to
deceive (obvious parodies are not included in this definition provided
that they do not fall within any of the other provisions of this sub-clause
5.4);
5.4.10. implies any form of affiliation with Us where none exists;
5.4.11. infringes, or assists in the infringement of, the intellectual property
Rights (including, but not limited to, copyright, trademarks and
database rights) of any other party; or
5.4.12. is made in breach of any legal duty owed to a third party including, but
Not limited to, contractual duties and duties of confidence.
5.5. The content restrictions in sub-clause 5.4 do not apply to content submitted to
sites by other users provided that the primary purpose of the site accords with
the provisions of sub-clause 5.4 above. You are not, for example, prohibited
from posting links on general purpose social networking sites merely because
another user may post such content. You are, however, prohibited from
posting links on websites which focus on or encourage the submission of such
content from users.
6. Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these
sites are not under Our control. We neither assume nor accept responsibility or
liability for the content of third party sites. The inclusion of a link to another site on
Our Site is for information only and does not imply any endorsement of the sites
themselves or of those in control of them.
7. Disclaimers
7.1. Nothing on Our Site constitutes advice on which you should rely. It is provided
for general information purposes only Insofar as is permitted by law, We make
no representation, warranty, or guarantee that Our Site will meet your
requirements, that it will not infringe the rights of third parties, that it will be
compatible with all software and hardware, or that it will be secure.
7.2. We make reasonable efforts to ensure that the Content on Our Site is
complete, accurate, and up-to-date. We do not, however, make any
representations, warranties or guarantees (whether express or implied) that
the Content is complete, accurate, or up-to-date.
8. Our Liability
8.1. To the fullest extent permissible by law, We accept no liability to any user for
any loss or damage, whether foreseeable or otherwise, in contract, tort
(including negligence), for breach of statutory duty, or otherwise, arising out of
or in connection with the use of (or inability to use) Our Site or the use of or
reliance upon any Content included on Our Site.
8.2. To the fullest extent permissible by law, We exclude all representations,
warranties, and guarantees (whether express or implied) that may apply to
Our Site or any Content included on Our Site.
8.3. Our Site is intended for non-commercial use only. If you are a business user,
We accept no liability for loss of profits, sales, business or revenue; loss of
business opportunity, goodwill or reputation; loss of anticipated savings;
business interruption; or for any indirect or consequential loss or damage.
8.4. We exercise all reasonable skill and care to ensure that Our Site is free from
viruses and other malware. We accept no liability for any loss or damage
resulting from a virus or other malware, a distributed denial of service attack,
or other harmful material or event that may adversely affect your hardware,
software, data or other material that occurs as a result of your use of Our Site
(including the downloading of any Content from it) or any other site referred to
on Our Site.
8.5. We neither assume nor accept responsibility or liability arising out of any
disruption or non-availability of Our Site resulting from external causes
including, but not limited to, ISP equipment failure, host equipment failure,
communications network failure, natural events, acts of war, or legal
restrictions and censorship.
8.6. Nothing in these terms excludes or restricts Our liability for fraud or fraudulent
misrepresentation, for death or personal injury resulting from negligence, or
for any other forms of liability which cannot be excluded or restricted by law.
For full details of consumers’ legal rights, including those relating to digital
content, please contact your local Citizens’ Advice Bureau or Trading
Standards Office.
9. Viruses, Malware and Security
9.1. We exercise all reasonable skill and care to ensure that Our Site is secure
and free from viruses and other malware.
9.2. You are responsible for protecting your hardware, software, data and other
material from viruses, malware, and other internet security risks.
9.3. You must not deliberately introduce viruses or other malware, or any other
material which is malicious or technologically harmful either to or via Our Site.
9.4. You must not attempt to gain unauthorised access to any part of Our Site, the
server on which Our Site is stored, or any other server, computer, or database
connected to Our Site.
9.5. You must not attack Our Site by means of a denial of service attack, a
distributed denial of service attack, or by any other means.
9.6. By breaching the provisions of sub-clauses 9.3 to 9.5 above you may be
committing a criminal offence under the Computer Misuse Act 1990. Any and
all such breaches will be reported to the relevant law enforcement authorities
and We will cooperate fully with those authorities by disclosing your identity to
them.
Your right to use Our Site will cease immediately in the event of such a
breach.
10. Acceptable Usage Policy
10.1. You may only use Our Site in a manner that is lawful. Specifically:
10.1.1. you must ensure that you comply fully with any and all local,
national or international laws and/or regulations;
10.1.2. you must not use Our Site in any way, or for any purpose, that is
unlawful or fraudulent;
10.1.3. you must not use Our Site to knowingly send, upload, or in any
other way transmit data that contains any form of virus or other
malware, or any other code designed to adversely affect
computer hardware, software, or data of any kind;
10.1.4. you must not use Our Site in any way, or for any purpose, that is
intended to harm any person or persons in any way;
10.1.5. if you are a Client User, you must not use Our Site for
commercial purposes; if you are a Practitioner, you must not
commercially-exploit Our Site; and,
10.1.6. you must not permanently record audio or visual consultation
sessions in any format.
10.2. We reserve the right to suspend or terminate your access to Our Site if you
materially breach the provisions of this clause 10 or any of the other
provisions of these terms. Specifically, We may take one or more of the
following actions:
10.2.1. suspend, whether temporarily or permanently, your right to
access Our Site;
10.2.2. issue you with a written warning;
10.2.3. take legal proceedings against you for reimbursement of any
and all relevant costs on an indemnity basis resulting from your
breach;
10.2.4. take further legal action against you as appropriate;
10.2.5. disclose such information to law enforcement authorities as
required or as We deem reasonably necessary; and/or
10.2.6. any other actions which We deem reasonably appropriate (and
lawful).
10.3. We hereby exclude any and all liability arising out of any actions (including,
but not limited to those set out above) that We may take in response to
breaches of these terms.
11. Privacy and Cookies
Use of Our Site is also governed by Our Privacy & Cookie Policy, which is
incorporated into these terms by this reference.
12. Changes to this User Policy & Disclaimer
12.1. We may alter these terms at any time. Any such changes will become binding
on you upon your first use of Our Site after the changes have been
implemented. You are therefore advised to check this page from time to time.
12.2. In the event of any conflict between the current version of these terms and
any previous version(s), the provisions current and in effect shall prevail
unless it is expressly stated otherwise.
13. Contacting Us
To contact Us, please email Us or use any of the methods provided on Our Contact
Page to get in touch with us.
14. Communications from Us
14.1. If We have your contact details, We may from time to time send you important
notices by email. Such notices may relate to matters including, but not limited
to, service changes and changes to these terms.
14.2. We will never send you marketing emails of any kind without your express
consent. If you do give such consent, you may opt out at any time. Any and all
marketing emails sent by Us include an unsubscribe link. If you opt out of
receiving emails from Us at any time, it may take up to 10 business days for
Us to comply with your request. During that time, you may continue to receive
emails from Us.
14.3. For questions or complaints about communications from Us (including, but not
limited to marketing emails), please contact us.
15. Data Protection
15.1. All personal information that We may use will be collected, processed, and
held in accordance with the provisions of EU Regulation 2016/679 General
Data Protection Regulation (“GDPR”) and your rights under the GDPR.
15.2. For complete details of Our collection, processing, storage, and retention of
personal data including, but not limited to, the purpose(s) for which personal
data is used, the legal basis or bases for using it, details of your rights and
how to exercise them, and personal data sharing (where applicable), please
refer to Our Privacy & Cookie Policy.
16. Law and Jurisdiction
16.1. These terms, and the relationship between you and Us (whether
contractual or otherwise) shall be governed by, and construed in accordance
with, English law.
16.2. If you are a consumer, you will benefit from any mandatory provisions of the
law in your country of residence. Nothing in sub-clause 16.1 above takes
away or reduces your rights as a consumer to rely on those provisions.
16.3. If you are a consumer, any dispute, controversy, proceedings or claim
between you and Us relating to these terms, or the relationship between you
and Us (whether contractual or otherwise) shall be subject to the exclusive
jurisdiction of the courts of England & Wales.