WHAT’S IN THIS POLICY?
Renouvoo is a pay-per-minute coaching and therapy platform that connects you with
By visiting and continuing to browse our website at the domain https://renouvoo.com/
(and any other websites under our control), you are deemed to have accepted the
Whether you browse as a guest or use our services, we may collect different types of
information about you for various purposes, which can include:
● improving for website functionality;
● providing improved or personalised services to you;
● helping us decide what kind of information users will see on the site; and,
● in accordance with your chosen preferences, to market our services to you.
We are not responsible for the content or privacy practices of external sites, third
party apps or your chosen internet browser. However, we do seek to explain how we
work with third parties, including search engines and ad servers such as Google.
personal information we collect and how you can limit our use of it.
In this Policy, unless the context requires a different interpretation:
● the singular includes the plural and vice versa;
● references to sub-clauses, clauses, schedules or appendices are to
● a reference to a person includes firms, companies, government entities, trusts
● “including” is understood to mean “including without limitation”;
● reference to any statutory provision includes any modification or amendment
2. Scope of this Policy
This Policy applies only to the actions of Renouvoo and users with respect to our
websites. It does not extend to any websites that can be accessed from our
websites, including, but not limited to, any links we may provide to social media
For purposes of any applicable data protection laws, Renouvoo is the “data
controller”. This means that Renouvoo determines the purposes for which, and the
manner in which, your data is processed.
3. The information we gather
The information that we may gather falls broadly into two types:-
3.1 Information that relates directly to you (e.g. your name and contact details,
your requirements as a customer (which may include information about others
known to you or who have dealings with you), communication preferences
and customer history).
3.2 Information that does not directly identify you (e.g. how you might browse our
● your IP address through the placement of cookies; and,
● location data, which might be gained through your IP address or GPS
Please note that not all cookies are either personally identifiable information or even
unique identifiers; but some can be, while others can influence what you see on our
website and others.
4. How we use your information
Often, we will be using your information in accordance with your specific consent or
instructions: for example, because you have requested or consented to receiving
certain information or entered into a contract with us for our services.
At other times we will use your information for one of the other lawful purposes
Provision of services
When you enter into a contract for our services, or where you wish to register an
interest in doing so, we will use your personal data to enter into and fulfil our
contractual relationship with you.
Fulfilling our contract with you means being able to manage and administer our
services, and maintain our standards of tailored service levels, customer care and
consumer compliance. This may include, among other things, fulfilling orders or
returns, processing payments or refunds, and providing aftercare. We may disclose
your personal data to our third party platform provider or this disclosure may be
implied functionally for the purpose of facilitating communications and transactions
on the platform itself.
Our third party payment processor may disclose your debit/credit card or banking
information to other appropriate third parties during payment processing for the
purposes of fraud prevention.
Other uses of your information
Other uses of your information are made for purposes which we think are necessary
for our legitimate interests as a service provider, including to promote our services to
you in the future, and to recognise and remember you when you visit our website
and better understand how you use our website and others by using cookies to
follow your use.
We may (without implying any obligation):
● put your information in aggregated form into groupings (known as “segments”)
by a particular audience, which means we can serve you advertisements and
offers that will interest you within the website, including by reference to data
we receive from third parties;
● keep you updated on any services you have subscribed to and/or about
similar services unless you have told us otherwise;
● contact you to let you know about any of our services, competitions or
promotions (which may in some cases be provided by third parties), including
by email, mail, telephone, or SMS text message, always having regard to your
● make sure materials on the website or in apps are presented in the most
effective way for you and your computer or mobile device; and,
● collect and log numeric internet addresses to improve the website and to
monitor website usage.
Some limited uses of your data are also required to comply with legal obligations, for
example co-operation with the police and other authorities for the purposes of law
5. How we gather information
Information is gathered in the following ways:
● indirectly (e.g. using website technology that tracks and administers your
visits through your browser, or similar technology) on a mobile device, or
when you log on and/or share stories through social media;
● directly (e.g. when you complete our online enquiry form or online chat facility
or we ask you to complete a customer review to be published on our site and
● through your device (e.g. mobile, PC or tablet) where you have enabled
location services. This may be used for location targeted services or
advertising in accordance with your preferences, which may be adjusted
either on your device or via server, App or website preferences;
● through location technology for mobile web services. The service we use is
based on machine learning algorithms which analyse data from different
connection types. These include fixed http and https connections, location
consent requests on https sites and from mobiles Apps using https
● through social media sign-on, if we decide to offer this. If you decide to
contact us this way, you are granting permission to that social media company
to share your user details with us, and to collect information about you and
how you use our site (which process we do not control and will be subject to
the terms and conditions of your social media account).
6. How do you decide how you want to hear from us?
● We will try to contact you in accordance with your preferences, including by
email, phone, post and SMS text, but we reserve the right to specify a
particular mode of contact. We always seek to explain why and how we might
contact you at the point you give your information to us.
● We also provide the means for you to grant or withhold your permission for us
to contact you. We do this by using opt-in boxes or unsubscribe options.
● Sometimes, we need your information to be able to contact you to provide the
service you wish to use. In those cases, by signing up to the service you are
agreeing that we will have to send you service communications to run the
service itself, and we will not offer you the chance to opt-out from receiving
those messages until either the contract has been performed or (where there
is no current contract between us for the provision of a service), you decide
you no longer wish to use the services.
7. Accessing and updating your personal information
You can update your details and marketing preferences or receive a copy of all
information we hold on you by emailing us.
8. Cookies and similar technologies
A cookie is a small piece of information that is placed on your computer when you
visit certain websites. When we refer to “cookies” we include other technologies with
similar purposes, such as tags and identifiers.
When you first visit our site(s) using a new browser, or if you visit in private browsing
mode, we may provide you with a cookies permission banner seeking your consent
cookies management tool. By clicking ‘OK’ or clicking through to any part of the site,
we will start to manage your visit using cookies.
We may from time-to-time use the following types of cookie, as will your browser:
Type of cookie Purpose
Strictly necessary cookies These are cookies that are required for
the operation of our website.
Service cookies These cookies help us to make our
website work as efficiently as possible;
remember your settings preferences;
and, detect what device you are using
and adapt how we present our services
according to the screen size of that
Analytics cookies These cookies remember your
computer or mobile device when you
visit our website and recognise visits to
our website across different devices.
They keep track of browsing patterns
and help us to build up a profile of how
our readers use the website. We use
that information for customer analytics
and may also use them to serve
advertisements that we think might be of
particular interest to you on our and
other websites. Your browser may use
similar cookies for similar purposes and
to serve advertisements for others.
Targeting cookies These cookies record your visit to our
website, the pages you have visited and
the links you have followed. We will use
this information to make our website
Please note that we have no access to third party cookies and third party
organisations have no access to ours. The third party organisations that place
cookies, including your browser (such as Google), data management providers and
the third party companies who pay for advertising and analytics services using this
information, will have their own privacy policies.
9. Managing your cookies preferences
● Most browsers allow you to turn off cookies. To do this look at the “Help”
menu on your browser. Switching off cookies may restrict your use of the
website and/or delay or affect the way in which it operates. We may also
provide our own cookie management tool for you to make more specific
choices about how cookies are used for your visits to our site.
● We may also use third party cookies, as will your browser. These are cookies
that may be read by third parties (for example, if you have used social sign-on
and have the option to like or comment using your social media account).
● We use various third parties to provide us with information to help us learn
about how users use our website.
If you would like to disable “third party” cookies generated by advertisers or
providers of targeted advertising services, you can turn them off by going to the third
party’s website and getting them to generate a one-time “no thanks” cookie that will
stop any further cookies being written to your device.
Please note that even after disabling this, you may still see “non-personalised”
advertisements that may appear materially the same as the “personalised” ones.
This is simply a function of what advertisers and partners we are working with, and
does not mean your preferences have not been applied.
administrative purposes after you have amended your personalised advertising
settings. These purposes include frequency capping (namely to stop users being
served the same advertisements repeated), aggregated reporting of engagement (on
a non-personal basis) and to combat fraud and abuse (for example, to prevent bogus
click-throughs by web hosts to inflate the value of their platform).
10. Protecting your information
We invest in high-quality security and do our utmost to protect user privacy. No data
transmission over the Internet can be entirely secure, and therefore we cannot
guarantee the security of your personal information and/or use of the website. Any
information that you send is at your own risk and may be read by others. However,
and the advertising displayed on it more
relevant to your interests. We may also
share this information with third parties
for this purpose.
once we have received your personal information we use strict procedures to protect
the security of your personal information.
11. Disclosing your information
● Selling our businesses
We may disclose your personal information to third parties and their advisers if we
are approached by a potential buyer in connection with the potential sale of our
business or of any part of it. Should we proceed to sell or reconstitute any part of our
business that holds your personal information, it will be necessary in some
circumstances to share or transfer that information to the buyer or new entity: for
example, so that they can continue to provide continuity of service to you. You will
always be notified of such a change of control or ownership, and will be given the
opportunity to object or opt out of any further communications from us or the buyer or
new entity, except where such use of your personal information is necessary for a
lawful purpose (such as a legal obligation or right, or where necessary to perform an
existing contract with you)
● Your internet browser or other accounts
Depending on which browser you use to visit our site, and in accordance with your
browser cookie preferences (see above), your browser (such as Google) may collect
information about you and your visit for its own services, including those services
such as segmented or personalised advertising that it provides to us and other sites.
If you use social media sign-on (such as with Facebook), you will be enabling
sharing of information between us and that site.
● Our partners, agents and professional advisers
We never sell personal information, or pass it to third parties for their own marketing
purposes, without your permission. We sometimes provide your personal information
to third parties who are our subcontractors or providers of various products and
services on our behalf and intermediaries, in order to fulfil orders. Your personal
information will always be subject to appropriate protections under contract.
● Legal requirements
We may disclose your personal information if we are required to do so by law, or if in
good faith we believe such action is necessary to comply with the law a legal
● Data processors
In common with most organisations, some of our functions using your personal
information are outsourced to contractors. Any processing of personal information by
these contractors will only be for these carefully defined purposes, and will be
adequately and lawfully protected under contract, including requirements of
confidentiality and data security.
Where we store your personal information
The personal information that we collect from you will sometimes be sent and stored
outside the European Economic Area (“EEA”) in order to carry out the activities listed
in section 2 above (‘How we use your information’). Except where this is on your
specific instructions, this will always be subject to adequate safeguards as to the
protection and security of your personal data. Further details are available on enquiry
We will only keep your personal information for as long as we need it for a lawful
purpose: whether because of the services we have provided to you (and to allow for
reasonable retention of records afterwards to reflect legal requirements or limitation
periods),or because we believe you still wish to hear from us.
12. A summary of your rights
You have the following rights:
● to obtain access to, and copies of, the personal data that we hold about you,
or require that it is transmitted to another data controller;
● to request that we restrict our data processing activities or cease processing
your personal data in certain ways, for example because you do not consider
● to require us not to send you marketing communications;
● to withdraw your consent, where we are relying on it to process your personal
● to object to how we process your personal data, in particular where we are
relying on our legitimate interests; and,
● to ask us to erase the personal data we hold about you, for example because
it is causing you distress or you believe it to be no longer relevant, or to
correct the information if it is incorrect.
If you would like to exercise any of your rights as stated above, you can do so by
Please note that the above rights are not absolute, and we will be entitled to refuse
requests where exceptions apply.
reasonably believe your rights will not be affected.
● If any court or competent authority finds that any provision of this privacy
policy (or part of any provision) is invalid, illegal or unenforceable, that
provision or part-provision will, to the extent required, be deemed to be
deleted, and the validity and enforceability of the other provisions of this
● Unless otherwise agreed, no delay, act or omission by a party in exercising
any right or remedy will be deemed a waiver of that, or any other, right or
● This Agreement will be governed by and interpreted according to English law.
All disputes arising under the Agreement will be subject to the exclusive
jurisdiction of the courts of England & Wales.
14. Changes to this Policy
If we change our Policy, we will post the changes on this page. Please check the
website regularly for any changes to this Policy. Any significant changes will be
provided to you directly where possible.
You are deemed to have accepted the terms of the Policy on your first use of the
website following the alterations.
If you don’t feel we’re adhering to this Policy…
If you believe that we have not adhered to this Policy, please notify us by email and
we will try to solve the problem promptly. If you are not satisfied with our response,
or have any other queries, you can also contact the Information Commissioner at the
Information Commissioner’s Office,
This Policy was last updated on [01/01/2021].